New York Lottery Reviews
New York Lottery has an overall rating of 4.0 based on 30 reviews. Customer feedback on New York Lottery is mixed: New York Lottery reviewers highlight positive aspects like user-friendly interface, comprehensive information, efficient service, and responsive customer support, which strongly appeal to New York residents, businesses, and visitors seeking government services. However, New York Lottery is often criticized for its occasional technical glitches, slow loading times, limited mobile functionality, and complex navigation for some users.
30 reviews
5 Stars
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4 Stars
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1 Star
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How would you rate New York Lottery?
All New York Lottery Reviews (30)
carolyn1973
May 29, 2026
"The form was easy, but ny.gov still managed to annoy me"
I used ny.gov to fill out a state form, it was easier than I expected, which is the only reason I’m not more irritated. The steps were mostly clear and I didn’t get stuck the way I thought I would. But of course, a few pages loaded way too slowly, and one of the questions was worded so badly it felt like someone didn’t bother to review it before putting it online. I did manage to submit everything without having to call anyone, but ny.gov really needs to clean up the slow pages and confusing wording.
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Johnathan-long
May 29, 2026
"Language options were actually useful"
I used ny.gov to look up some forms, the language options were more helpful than I expected. My family could actually follow along without me having to translate every single thing, which was a nice change. The translation wasn’t perfect in every spot, because apparently that would be too easy, but it was clear enough to get through the steps without a bunch of guessing. Definitely saved me time.
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diana.Montgomery
May 26, 2026
"Pages were loading way too slowly"
I was already in a bit of an impatient mood when I tried using it, and the pages just took forever to open. It made the whole experience frustrating.
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Lillian-reels
May 24, 2026
"Honestly feels safe for official stuff"
I use ny.gov for things like DMV and taxes, and my first reaction was, okay, this actually feels legit. I don’t get that weird nervous feeling about putting my info in, which is kind of a big deal for state-related stuff.
The login and verification steps can take an extra minute, but I’d rather deal with that than feel unsure. Overall it feels secure, clear enough to use, and not sketchy or confusing.
The login and verification steps can take an extra minute, but I’d rather deal with that than feel unsure. Overall it feels secure, clear enough to use, and not sketchy or confusing.
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grantbrooks5825
May 22, 2026
"Mostly clear, but a bit frustrating"
I did manage to find what I needed in the end, and most of the info was clear. A few pages felt kind of hidden though, so I caught myself clicking around in circles and feeling a little trapped trying to get to the right spot.
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RobertJorgensen_08
May 15, 2026
"I paid my fee on ny.gov and..."
I paid my fee on ny.gov and, i was kind of expecting it to be more annoying because government sites usually stress me out. But the page loaded without any issues, and my card went through on the first try, which was a nice surprise.
I also got the receipt in my email right away, which I personally really appreciate because I like having proof immediately. Nothing fancy happened, but that’s exactly what I wanted, it just worked.
I also got the receipt in my email right away, which I personally really appreciate because I like having proof immediately. Nothing fancy happened, but that’s exactly what I wanted, it just worked.
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Denise_baird02
May 08, 2026
"Document upload was simple"
I used ny.gov to upload a few documents it was straightforward. The steps were easy enough to follow, and I appreciated that it showed the accepted file types before I tried uploading anything (always nice to avoid guessing).
I’m giving it 4 stars because the page was a little slow to load, and I wasn’t totally sure the upload had worked until the confirmation finally came through. But overall, it did what I needed and saved me from having to make a trip in person (which I definitely appreciated).
I’m giving it 4 stars because the page was a little slow to load, and I wasn’t totally sure the upload had worked until the confirmation finally came through. But overall, it did what I needed and saved me from having to make a trip in person (which I definitely appreciated).
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stacey1990
May 06, 2026
"Managed to Log In, Miraculously"
I was able to log in today without too much drama. The verification code took its sweet time showing up, because apparently instant access is too much to ask, but I got in eventually.
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GraigMoss_13
April 30, 2026
"Pretty easy to use"
I found ny.gov easy to get around overall. The text was clear, the pages loaded fine, and I was able to find the forms I needed without wandering all over the place. I did have a moment where I thought a section could be a little more obvious, but it wasn’t a big deal. It also worked well on my phone, which was nice.
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Isabel_stark99
April 30, 2026
"Helpful when it’s actually available"
The site is useful when it loads, and I’ve had some good results with it. But from the way it behaves sometimes, it feels like a few services are either overloaded or just not being monitored closely enough. Every now and then things go down or are weirdly hard to access, which gets frustrating
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david_Eiben70
April 30, 2026
"Done in about half the time I expected"
The whole thing was easy. I figured it might take a few days or turn into some big hassle, but it was handled in maybe a day or so. No real headaches, just quick and straightforward.
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Denise.casey
April 24, 2026
"I emailed ny.gov support because I was having..."
I emailed ny.gov support because I was having trouble logging into my account, and it took almost a week before I heard back. The first reply was kind of frustrating too, because it felt generic, like they maybe skimmed my message instead of really looking at the issue.
They did respond again after I sent more details, but by that point I had already figured out part of the problem on my own. It’s hard to describe, but the whole thing just felt slower and more annoying than it needed to be. Not the worst support experience, but definitely not great.
They did respond again after I sent more details, but by that point I had already figured out part of the problem on my own. It’s hard to describe, but the whole thing just felt slower and more annoying than it needed to be. Not the worst support experience, but definitely not great.
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Ronnie.ortiz
April 15, 2026
"New York Lottery does the job most of..."
New York Lottery does the job most of the time, and I usually end up finding what I need, but it can be frustrating when the pages take forever to load or just don’t come up right, and then I’ve had the login throw errors at me a few times too, so it’s not like the site is unusable or anything, it just feels like I have to refresh, retry, and be more patient than I should for something that should be simple
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JACKSON
April 06, 2026
"Phone support was actually helpful"
I called in with a question and expected it to be a whole thing, but the person I talked to was really patient and explained everything clearly. Got me sorted quickly, so... yeah, way better than I was expecting.
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RichardTurner
April 03, 2026
"Help felt a bit rushed"
I reached out on ny.gov hoping to get some guidance, but the response from the staff felt rushed. They sent me a link, which was somewhat helpful, but they didn’t really explain what I was supposed to do next. After waiting that long, I expected a little more support. It wasn’t a terrible experience, but it left me feeling frustrated and kind of disappointed...
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Robert.wilt
March 30, 2026
"I think the error handling was good"
I ran into one error on the form, and at first I thought maybe I’d messed something up. But the message actually told me what needed fixing, so it was easy to sort out. i was expecting it to be more confusing, but it worked fine.
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davidsummers4312
March 28, 2026
"Search actually got me where I needed to go"
I used New York Lottery the other day to find a couple DMV and tax pages, and the search was way more helpful than I thought it would be.
I didn’t type the exact page names or anything, just normal words I had in my head, and the right results still showed up near the top. It saved me from wandering around the site forever, which is usually what happens with government websites.
The site itself is plain, not exactly fancy or anything, but the search is quick and actually useful. For a government site, compared to some others I’ve used, it’s just...
I didn’t type the exact page names or anything, just normal words I had in my head, and the right results still showed up near the top. It saved me from wandering around the site forever, which is usually what happens with government websites.
The site itself is plain, not exactly fancy or anything, but the search is quick and actually useful. For a government site, compared to some others I’ve used, it’s just...
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DavidHanna_87
March 25, 2026
"Got what I needed done, thankfully"
I’ve used ny.gov a few times for DMV stuff and to hunt down random forms, i was bracing myself for a headache. Government websites can be such a pain for no reason. But this one was actually easy to get around, and the pages loaded without making me want to give up. It’s not perfect, obviously, but compared to what I expected, it was a lot less frustrating...
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PeggyOliver_26
March 22, 2026
"Got it scheduled quicker than I expected"
I wasn’t really expecting much, but booking the appointment was actually quick. No problems came up, so I can’t really complain
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michael_Wild93
March 04, 2026
"Chat support made things more complicated than it needed to be"
I tried using the ny.gov chat hoping it would be a quick way to get help, but it mostly just kept giving me basic answers. There were way too many steps to get to anything useful, and after clicking around for a while, I still didn’t really have what I needed. I ended up having to call later anyway. It wasn’t completely useless, but it was definitely frustrating.
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